General Merchandise Fulfillment Solutions

General Merchandise Fulfillment Solutions

Handle diverse inventory and fulfill store and ecommerce orders more efficiently

Retailers are often tasked with handling multi-channel orders and a diverse set of SKUs that are difficult to handle and challenging to automate. Coupled with stringent SLAs and diverse business rules, order fulfillment often has warehouse managers playing 4-D chess: They are trying to handle inventory, orders, storage capacity and warehouse labor, and at the same time factor in future growth. GreyOrange gives retailers the ability to automate the handling of large and small inventory and follow complex business rules for fulfillment while driving efficiency improvements in space utilization and throughput. The largest big box and general merchandise retailers around the world trust GreyOrange as their partner of choice in designing a future-proof fulfillment strategy.

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Changes in the industry

The general merchandise segment has seen a shift in channel demand from physical stores to ecommerce. The industry also faces challenges such as labor crunch, poor visibility of inventory, fragmented logistics, variable SKUs, and SKU proliferation.

Only a connected approach between fulfillment channels will help merchants reduce last mile, drive profits, and improve customer experience. Personalized shopping experience along-with omnichannel mode of fulfillment will cater to the Now-delivery demands.

Fulfillment trends in the general merchandise industry

1

Frequent out-of-stock and overstock inventory

There is a need to optimize space utilization and do more with limited space in order to ensure inventory availability.

2

Rising fulfillment costs

The increase in labor costs, high labor turnover and proliferation of returns due to ecommerce has significantly driven up fulfillment costs.

3

Shift in mall and department store strategies

Despite prominent stores and mall retailers closing thousands of stores in the US, department stores are expected to recover. Adopting quick, scalable, and resilient fulfillment automation will advance and expedite fulfillment processes.

4

Handling diverse sets of SKUs

As consumers demand an increasing number of product choices, fulfillment nodes must be able to handle a diverse set of SKUs.

5

Lack of efficient omnichannel fulfillment

The ability to fulfill for multiple channels and adapt to any variance in demand across channels is an essential component of a resilient supply chain.

What are general merchandise retailers looking to solve immediately?

Ability to store a diverse set of SKUs while maximizing storage density within a limited area

Now-delivery demands and skilled labor crunch require agile automation.

Ability to optimize fulfillment cost per unit (CPU)

Moving away from long-term commitment to a specific automation type with high infrastructure and setup costs

Automation that can handle variability in demand across channels and seasons

Existing fulfillment abilities need scalable and portable automation to meet ecommerce and omnichannel demands.

General merchandise dark stores and microfulfillment centers

  • Improve space utilization by 500%
  • Reduce fulfillment cost per unit (CPU) by 30%
  • Improve picking efficiency by 400%
  • Meet 99.99% of order cutoff times
  • Automate 100% of SKUs
  • 100% real-time visibility of all orders, inventory and labor efficiency
  • Single software integration across 6 different AMR types
  • Go live within 6 months
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Learn more about AMRs for general merchandise distribution

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