IT Manager

As an IT Manager at GreyOrange, you will operate the company's internal and external facing data communications systems, including LANs and/or WANs. Primary role is Network Maintenance, Implementation and regularly testing to monitor and maintain the network infrastructure. You will be responsible for the smooth operation of the access and backbone network, ensuring it is always available and performing well. You are team-oriented and a fast learner who combines excellent operational judgement with network, management and troubleshooting skills. You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying cool under pressure.

Responsibilities:

  • Manage 24×7 Service Desk’s day-to-day operations
  • Coordinate processes, issue management and end user escalations
  • Manage and monitor all key performance indicators and service level agreements to ensure the Service Desk meets all SLAs as per the scope of services
  • Develop, support, enhance, execute and enforce key ITIL based service model processes, especially Incident Management and Service Request Management
  • Manage servers, Firewalls, Storage & networking & User Devices (Laptop, Desktop, Phone etc.)
  • Safeguard assets by planning and implementing disaster recovery and backup procedures and information security and control structures
  • Perform routine audit of systems and software
  • Implement all security policies and guidelines for the Service desk and IT team
  • Network & Security support for LAN, WAN & MAN Link
  • Network security compliance (ISEC & Patching)
  • Firewall and password policy management
  • Server Systems Operations support for Windows, UNIX & Linux Backup & storage management

Requirements:

  • Bachelor's degree in any discipline; Certification in Networking will be a plus
  • 5-7 years of work experience, and at least 2 years in a Lead or Managerial role
  • Performance comfort in an accelerated learning environment
  • Ability to meet deadlines and work under pressure in a team environment

Currently, this job is not active. Please do keep visiting our careers page for relevant opportunities.

Good Luck!

Talent Acquisition Team
GreyOrange

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